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Conflicts are inevitable facts of life for all of us, be they conflicts with colleagues, managers, customers, family, or friends, among others. As a result, we negotiate disagreements more often than we think!The good news is…conflict does not necessarily constitute a negative phenomenon.In my forthcoming book Conflict, Negotiation and Interpersonal Perspective Taking, I elaborate on two very important insights: Your attitude toward conflicts impacts your way of handling them and…

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